FAQs

HOW CAN I CONTACT YOU?

Email to info@jewelsofiva.com or WhatsApp us at 7736025757. We will respond within 24 hours (Excludes Saturday, Sunday and Public Holidays).

HOW DO I KNOW WHETHER MY ORDER HAS BEEN CONFIRMED?

Once the payment has been made successfully, you will receive a confirmation mail with the order ID to your registered e-mail address.

WHEN WILL MY ORDER BE SHIPPED?

Orders will be dispatched within 2-3 working days (Excludes Saturday, Sunday and Public Holidays). In case, if you require your order to be shipped early, send us details by e-mail with your Order ID & we will try to accommodate your requests.

HOW WILL I KNOW THE STATUS OF MY SHIPMENT?

Once the order has been shipped, you will receive an e-mail regarding the order shipment update which contains the shipment number with a hyper link for online tracking of the same. If you do not receive the shipment within expected timelines. , please get in touch with us.

WHAT IF A PRODUCT I WANT TO BUY IS SOLD OUT?

That’s a very common thing that can happen to one and can be quite frustrating. But please do not worry, there is a WhatsApp button available below every product that’s sold out. You can either email/WhatsApp us on the list of items you would like to pre-order.